Shipping policy

At TerraCeramics, our goal is to provide a straightforward and convenient shipping experience for customers around the world.

1. Free Worldwide Shipping

We provide free standard shipping worldwide on orders placed through TerraCeramics.store.

There is no standard shipping charge for eligible destinations.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guarantees. Actual delivery may vary depending on the destination, carrier operations, customs processing, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

3. Order Processing

After an order is successfully submitted and payment is confirmed, it enters our processing and fulfillment workflow.

Customers will receive order information at the email address provided during checkout. Where tracking information is available, it may be provided once the shipment has been prepared or dispatched.

4. Shipping Destinations

TerraCeramics serves customers worldwide. Shipping availability may nevertheless be limited in exceptional circumstances where carriers cannot service a particular location or where legal, regulatory, logistical, or safety restrictions prevent delivery.

If we are unable to fulfill an order to the provided destination, we will contact the customer and provide an appropriate resolution.

5. Tracking

Where tracking is available, customers may use the provided tracking information to follow the progress of their shipment.

Tracking updates can sometimes take additional time to appear after a shipment has been handed to the carrier.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully review the recipient's name, street address, apartment or unit number, city, postal code, country, and other required information before submitting an order.

If you discover an error after placing an order, contact us immediately. We will attempt to assist, but changes cannot be guaranteed after fulfillment has begun.

7. Delayed Shipments

Occasional delays may occur because of customs inspections, severe weather, carrier disruptions, peak shopping periods, public holidays, or other unexpected circumstances.

If your shipment appears significantly delayed, contact support@TerraCeramics.store with your order number so we can assist you.

8. Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during shipment, please contact our customer support team.

We may request relevant information, including your order number, tracking information, and photographs of damaged products or packaging, where applicable.

9. Customs and Import Requirements

International shipments may be subject to local customs procedures, import regulations, or other destination-specific requirements. Customers are responsible for complying with applicable local laws and requirements.

Any treatment of duties, taxes, or other governmental charges will be communicated at checkout where applicable or otherwise governed by applicable law.

10. Shipping Support

For assistance with shipping or delivery, contact:

TerraCeramics
260 Washington St, Malden, MA 02148, United States
Email: support@TerraCeramics.store
Phone: 857-928-7757