Refund policy

At TerraCeramics, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible products may be returned within 30 days of delivery under the terms described below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the product should generally be in the same condition in which it was received, with its original components, accessories, and packaging where reasonably applicable.

Please contact us before returning any product so our customer support team can provide return instructions.

2. Free Returns

TerraCeramics offers free returns on eligible orders within the 30-day return period.

To begin a return, contact us at support@TerraCeramics.store and provide your order number, the item you would like to return, and the reason for your return.

Do not send a return to an address without first receiving return instructions from our customer support team. The appropriate return destination may vary depending on the order and fulfillment location.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number and, when requested, clear photographs showing the product, packaging, damage, defect, or incorrect item. This information allows us to evaluate the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another suitable solution.

4. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, payment provider, or financial institution.

5. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible after placing it.

We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun. If an order has already shipped, you may request a return after receiving it, subject to this policy.

6. Exchanges

If you would like a different product or variation, contact our support team. Depending on product availability and the circumstances of your order, we will provide the available options.

7. Non-Returnable Items

Certain products may not be eligible for return where required for health, hygiene, safety, customization, or other applicable reasons. Any applicable return restrictions will be communicated where relevant and will not limit rights provided by applicable consumer law.

8. Contact Us

For questions or return requests, contact:

TerraCeramics
260 Washington St, Malden, MA 02148, United States
Email: support@TerraCeramics.store
Phone: 857-928-7757